Tag: sucks

MySpace Support Hell

June 8, 2009 at 5:52 PM

MySpace has no support whatsoever, what I was basically requesting was the removal of comments left by an account I deleted two (almost three) months ago. However, they don’t seem to understand the problem and do nothing.

Here’s the pointless email trip, it’s like I’m emailing a bot (I used the Report Abuse on the deleted profile, cause contacting them any other way has no effect):

From: "MySpace.com"
Reply-To: help@support.myspace.com
To: xxxxxxx@xxxxxxx.com
Subject: Re: Report Abuse - Other [ref:00D78NrS.50078tXGC:ref]

Hello,
Thank you for contacting MySpace!

After investigating the issue you described in your email, we were unable to find the content you referred to.

Please reply directly to this email leaving the subject intact with additional information. If possible, provide more details such as the location of, or a web address/link to the content in question.

For up-to-date information about MySpace page and site errors, visit and subscribe to the MySpace Help Blog www.myspace.com/myspacehelp.

To learn more about the MySpace Terms of Service, look for Terms at the bottom of any MySpace page, or copy and paste http://www.myspace.com/index.cfm?fuseaction=misc.terms into your browser’s address bar.

For answers to frequently asked questions about MySpace, select the FAQ link at the bottom of any MySpace page. Or copy and paste http://faq.myspace.com/ into your browser’s address bar.

Thank you,
MySpace.com
---------------

DO NOT DELETE:
--------------
CN:22840532:CN
LUID:005700000017GwX:LUID
LQID:00G70000001MUWT:LQID
ref:00D78NrS.50078tXGC:ref
--------------
-------------Original Message-------------
The comments from the account (Friend ID 455616001) are still appearing, especially here:

http://comment.myspace.com/index.cfm?fuseaction=user.viewComments&friendID=xxxxxxxxx&page=4&state=833!50!1!407811!382741

From: MySpace.com [mailto:help@support.myspace.com]
Sent: Wednesday, June 03, 2009 11:32 AM
To: xxxxxxx@xxxxxxx.com
Subject: Re: Report Abuse - Other [ref:00D78NrS.50078tXGC:ref]

Hello,
Thank you for bringing this profile to our attention.  We have recently experienced a technical difficulty in removing/deleting profiles within our preferred timeframe.  We are working diligently to resolve this issue, as it is our top priority to timely remove profiles in their entirety. We will continue to monitor our systems in order to improve the deletion process.

Thank you for your understanding and patience. We apologize for any inconvenience this may cause.

Thank you,
MySpace.com
---------------

DO NOT DELETE:
--------------
CN:22840532:CN
LUID:00570000000sbNQ:LUID
LQID:00G70000001MUWT:LQID
ref:00D78NrS.50078tXGC:ref
--------------
-------------Original Message-------------
Display Name: Kramer
Friend ID: 455616001

The account’s picture and comment are still appearing from this account when it has been deleted, what’s up?

From: MySpace.com [mailto:help@support.myspace.com]
Sent: Tuesday, June 02, 2009 9:42 AM
To: xxxxxxx@xxxxxxx.com
Subject: Re: Report Abuse - Other [ref:00D78NrS.50078tXGC:ref]

Hello,
Thank you for contacting MySpace Support!

Unfortunately, we need more information before we can process your request.  Please reply to this email leaving the subject intact and:

1.     State, or restate, clearly and concisely, why you are contacting MySpace Support.

2.     Include additional and specific information, including the:
Web address, URL, or links to the profile(s) you are writing about--found after http:// towards the top of your browser window in the address bar of the profile.
MySpace Friend display name.
MySpace Friend ID number.
Email address in question.
Previous email correspondence with us.
Please reply to this email leaving the subject intact.

For up-to-date information about MySpace page and site errors, visit and subscribe to the MySpace Help Blog www.myspace.com/myspacehelp.

To learn more about the MySpace Terms of Service, look for Terms at the bottom of any MySpace page, or copy and paste http://www.myspace.com/index.cfm?fuseaction=misc.terms into your browser’s address bar.

For answers to frequently asked questions about MySpace, select the FAQ link at the bottom of any MySpace page. Or copy and paste http://faq.myspace.com/ into your browser’s address bar.

Thank you,
MySpace.com
Customer Care
---------------

DO NOT DELETE:
--------------
CN:22840532:CN
LQID:00G70000001MUWT:LQID
ref:00D78NrS.50078tXGC:ref
--------------
-------------Original Message-------------5/30/2009 10:16 AM CONTACT REQUEST FORM SUBMITTED ---- Subject: Report Abuse - Other Body: Inappropriate Content Link: /index.cfm?fuseaction=help.reportabuse&abusetype=profile&ProfileContentID=455616001 Account's pictures and comments are still appearing. reportedUserId=455616001 http://profile.myspace.com/index.cfm?fuseaction=user.viewProfile&friendID=455616001 ---- UserId: xxxxxxx Name: Kramer C Email: xxxxxxx@xxxxxxx.com Current Password: New Password: New Email: Phone: DoB: ---- Browser Info:Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.10) Gecko/2009042316 Firefox/3.0.10 (.NET CLR 3.5.30729) Referring Page:/index.cfm?fuseaction=help.reportabuse&abusetype=profile&ProfileContentID=455616001 ---- http://profile.myspace.com/index.cfm?fuseaction=user.viewProfile&friendID=xxxxxxxx

So since all that fails, I go hit up some MySpace admin I’ve known on AIM, of course he’s no help (and why do I have to go this far?!?):

Monday, June 08, 2009
Me (2:47:43 PM): Hey, how’s it going?
MySpace Admin (2:47:56 PM): sup
Me (2:48:06 PM): Nothing much, you?
MySpace Admin (2:49:06 PM): gettting ready to leave MySpace
Me (2:49:26 PM): The company or just going home for the day?
MySpace Admin (2:49:52 PM): the ocmpany
Me (2:50:13 PM): Ah
Me (2:51:01 PM): Well I wanted to report that a deleted account still has their comments showing on someone else’s profile
MySpace Admin (2:51:16 PM): which one
Me (2:51:31 PM): Friend ID 455616001
Me (2:51:49 PM): The comments still show on here http://comment.myspace.com/index.cfm?fuseaction=user.viewComments&friendID=xxxxxxxxx&page=4&state=816!50!1!407811!382741
MySpace Admin (2:51:53 PM): the acct may not be deleted but in limbo
Me (2:52:06 PM): Weird
Me (2:52:24 PM): It was one of my old accounts that I deleted myself
MySpace Admin (2:52:32 PM): if you are in limbo all your comments stay live but you cant get into the acocunt
MySpace Admin (2:52:40 PM): ok Ill look into it
Me (2:52:59 PM): Okay thanks

Nothing has happened to resolve this, just another reason why MySpace sucks, they can’t even get their act together.

Posted in General | Tags: , , , , ,

MySpace Sucks

May 16, 2009 at 12:12 AM

I’ve said it many times, MySpace sucks, and you’ve probably seen many articles or posts about this but I am as well going to put in my say.

From a developer’s point of view, their documentation sucks. I’ve written an app before on MySpace, before I decided to pull the plug on it. Today I decided to tinkering around with the old app and probably republish, but yet changed my mind. The documentation just totally sucks for OpenSocial 0.8, there are no examples, the current examples are for OpenSocial 0.7. What I did with the old app that was live was that I spent all over the forums looking for examples, but documentation for OpenSocial 0.7 wasn’t that horrible, but still bad. Facebook’s documentation is even better than MySpace’s. I also find out that development mode (or version) was completely broken cause MySpace wants to do all vanity URLs something like what Twitter does. So now if you make a change to a live app, and want to test it, you can’t.

Now for pretty much any end user’s point of view (yes, that’s you). Obviously from first glance, MySpace is pretty bloated with ads. There are ads everywhere. That’s no problem for me though, since I use AdBlock Plus to hide them all. Of course Myspace is also infested with spam, pointless drama, immaturity, etc.

Anyways, the privacy sucks. What I noticed with Profile 2.0, is that you can hide your age and location. Cool, however it’s still shown on MySpace mobile and in search, totally ruining the point of doing that. Just recently there was a new feature called Status Comments, now people can comment each others status updates. Awesome, however that’s like a rip from Facebook, and it has spam issues, and they can’t be disabled.

Today, they launched MySpaceIM Web for every region, and amazing it’s like a complete copy from Facebook. It’s like MySpace resorting to what Friendster did in the past after they beat them out.

Also, MySpace sometimes has glitches when deleting an account, such as information not completely going away, such as comments, default picture, and display name. Usually it’s suppose to delete all of this. In rare cares, deleting an account may be impossible even after confirming the email, cause it never processes. I wouldn’t recommend it but you might be stuck violating their Terms to get your account deleting, since their Customer Service sucks that bad, sometimes they never respond, and other times you just get excuses (or responses saying the exact thing you already did).

I also noticed they came with a new URL shorting service called lnk.ms, although they can only be generated through status updates. Clearly they are copying Twitter as well, but trying to be their own by creating their own URL shorting service, and also with the lame 140 character limit they decided to copied too.

Of course then you got the Local Reviews crap that no one cares about, like why does this belong on a social networking site. If I wanted to read reviews, I’d use Google or go to a reviews site, not MySpace. Same for going to look for a job, posting an ad or hell even to watch videos.

MySpace is already losing lots of traffic, that’s why they are resorting from copying Twitter and Facebook. Facebook already exceeds MySpace on Alexa, as shown in this picture:

facebookvmyspacestats

All MySpace is trying to do is surviving, but really failing at it.

Posted in Social Networking | Tags: , , , ,