Tag: Issues

Facebook Friends Edit Pencil Disappeared?

September 3, 2009 at 3:04 PM

Here’s a little annoyance, I go to edit the Friends box on my profile on Facebook to make it show more friends, and I noticed the pencil is gone. Great, and it appears people were having this issue for a few days now. I’ve even found a couple of questions on the Facebook Help Center about it. I decided to study the issue, appears it’s a CSS styling error. Appears Facebook is having a lot of these problems recently, and they haven’t fixed them but instead they have been busy publishing press blog posts and interviews, of course.

I first mentioned in that Help Center thread:

This seems to be to happening to all Boxes except for the Information one. It appears to be a CSS styling problem for the pencil not to be appearing.

I have noticed the CSS problems growing (i.e., the header). There have always been cases of boxes popping up randomly too. Hopefully Facebook doesn’t become another MySpace and fixes these issues.

Then later on I found a workaround:

Hmm, it appears I figured out how to pop it out.

If you are using Firefox and have the add-on extension Firebug, do the following:

1. Right click on the Friends label of the Friends box and click Inspect Element.
2. Here it highlights when the console pops up, right above it should say: <div id=”box_app_2356318349″ class=”box”>
This is the one you want. Note that the numbers in the ID may be different, don’t worry about this.
3. Click on the “box” part of the tag and put this in “basic_info_summary”
It should look like this afterwards: <div id=”box_app_2356318349″ class=”box basic_info_summary”>
4. Click the pencil, notice how it pops up now.

This is a workaround I’ve found, hopefully Facebook fixes this, I doubt most users will understand my instructions but I tried my best to clearly to explain them to users having this problem.

So everytime you are going to have to use that workaround to edit the Friends box, or any other box for that matter until they fix the issue (all the pencil icons except for the Information box disappeared for me -.-).

Update: These same instructions for the workaround appear to work for Chrome, according to the Help Center thread.

Update 2: Appears Facebook has fixed this issue.

Posted in Social Networking, Workarounds | Tags: , , ,

MySpace Support Hell

June 8, 2009 at 5:52 PM

MySpace has no support whatsoever, what I was basically requesting was the removal of comments left by an account I deleted two (almost three) months ago. However, they don’t seem to understand the problem and do nothing.

Here’s the pointless email trip, it’s like I’m emailing a bot (I used the Report Abuse on the deleted profile, cause contacting them any other way has no effect):

From: "MySpace.com"
Reply-To: help@support.myspace.com
To: xxxxxxx@xxxxxxx.com
Subject: Re: Report Abuse - Other [ref:00D78NrS.50078tXGC:ref]

Hello,
Thank you for contacting MySpace!

After investigating the issue you described in your email, we were unable to find the content you referred to.

Please reply directly to this email leaving the subject intact with additional information. If possible, provide more details such as the location of, or a web address/link to the content in question.

For up-to-date information about MySpace page and site errors, visit and subscribe to the MySpace Help Blog www.myspace.com/myspacehelp.

To learn more about the MySpace Terms of Service, look for Terms at the bottom of any MySpace page, or copy and paste http://www.myspace.com/index.cfm?fuseaction=misc.terms into your browser’s address bar.

For answers to frequently asked questions about MySpace, select the FAQ link at the bottom of any MySpace page. Or copy and paste http://faq.myspace.com/ into your browser’s address bar.

Thank you,
MySpace.com
---------------

DO NOT DELETE:
--------------
CN:22840532:CN
LUID:005700000017GwX:LUID
LQID:00G70000001MUWT:LQID
ref:00D78NrS.50078tXGC:ref
--------------
-------------Original Message-------------
The comments from the account (Friend ID 455616001) are still appearing, especially here:

http://comment.myspace.com/index.cfm?fuseaction=user.viewComments&friendID=xxxxxxxxx&page=4&state=833!50!1!407811!382741

From: MySpace.com [mailto:help@support.myspace.com]
Sent: Wednesday, June 03, 2009 11:32 AM
To: xxxxxxx@xxxxxxx.com
Subject: Re: Report Abuse - Other [ref:00D78NrS.50078tXGC:ref]

Hello,
Thank you for bringing this profile to our attention.  We have recently experienced a technical difficulty in removing/deleting profiles within our preferred timeframe.  We are working diligently to resolve this issue, as it is our top priority to timely remove profiles in their entirety. We will continue to monitor our systems in order to improve the deletion process.

Thank you for your understanding and patience. We apologize for any inconvenience this may cause.

Thank you,
MySpace.com
---------------

DO NOT DELETE:
--------------
CN:22840532:CN
LUID:00570000000sbNQ:LUID
LQID:00G70000001MUWT:LQID
ref:00D78NrS.50078tXGC:ref
--------------
-------------Original Message-------------
Display Name: Kramer
Friend ID: 455616001

The account’s picture and comment are still appearing from this account when it has been deleted, what’s up?

From: MySpace.com [mailto:help@support.myspace.com]
Sent: Tuesday, June 02, 2009 9:42 AM
To: xxxxxxx@xxxxxxx.com
Subject: Re: Report Abuse - Other [ref:00D78NrS.50078tXGC:ref]

Hello,
Thank you for contacting MySpace Support!

Unfortunately, we need more information before we can process your request.  Please reply to this email leaving the subject intact and:

1.     State, or restate, clearly and concisely, why you are contacting MySpace Support.

2.     Include additional and specific information, including the:
Web address, URL, or links to the profile(s) you are writing about--found after http:// towards the top of your browser window in the address bar of the profile.
MySpace Friend display name.
MySpace Friend ID number.
Email address in question.
Previous email correspondence with us.
Please reply to this email leaving the subject intact.

For up-to-date information about MySpace page and site errors, visit and subscribe to the MySpace Help Blog www.myspace.com/myspacehelp.

To learn more about the MySpace Terms of Service, look for Terms at the bottom of any MySpace page, or copy and paste http://www.myspace.com/index.cfm?fuseaction=misc.terms into your browser’s address bar.

For answers to frequently asked questions about MySpace, select the FAQ link at the bottom of any MySpace page. Or copy and paste http://faq.myspace.com/ into your browser’s address bar.

Thank you,
MySpace.com
Customer Care
---------------

DO NOT DELETE:
--------------
CN:22840532:CN
LQID:00G70000001MUWT:LQID
ref:00D78NrS.50078tXGC:ref
--------------
-------------Original Message-------------5/30/2009 10:16 AM CONTACT REQUEST FORM SUBMITTED ---- Subject: Report Abuse - Other Body: Inappropriate Content Link: /index.cfm?fuseaction=help.reportabuse&abusetype=profile&ProfileContentID=455616001 Account's pictures and comments are still appearing. reportedUserId=455616001 http://profile.myspace.com/index.cfm?fuseaction=user.viewProfile&friendID=455616001 ---- UserId: xxxxxxx Name: Kramer C Email: xxxxxxx@xxxxxxx.com Current Password: New Password: New Email: Phone: DoB: ---- Browser Info:Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.10) Gecko/2009042316 Firefox/3.0.10 (.NET CLR 3.5.30729) Referring Page:/index.cfm?fuseaction=help.reportabuse&abusetype=profile&ProfileContentID=455616001 ---- http://profile.myspace.com/index.cfm?fuseaction=user.viewProfile&friendID=xxxxxxxx

So since all that fails, I go hit up some MySpace admin I’ve known on AIM, of course he’s no help (and why do I have to go this far?!?):

Monday, June 08, 2009
Me (2:47:43 PM): Hey, how’s it going?
MySpace Admin (2:47:56 PM): sup
Me (2:48:06 PM): Nothing much, you?
MySpace Admin (2:49:06 PM): gettting ready to leave MySpace
Me (2:49:26 PM): The company or just going home for the day?
MySpace Admin (2:49:52 PM): the ocmpany
Me (2:50:13 PM): Ah
Me (2:51:01 PM): Well I wanted to report that a deleted account still has their comments showing on someone else’s profile
MySpace Admin (2:51:16 PM): which one
Me (2:51:31 PM): Friend ID 455616001
Me (2:51:49 PM): The comments still show on here http://comment.myspace.com/index.cfm?fuseaction=user.viewComments&friendID=xxxxxxxxx&page=4&state=816!50!1!407811!382741
MySpace Admin (2:51:53 PM): the acct may not be deleted but in limbo
Me (2:52:06 PM): Weird
Me (2:52:24 PM): It was one of my old accounts that I deleted myself
MySpace Admin (2:52:32 PM): if you are in limbo all your comments stay live but you cant get into the acocunt
MySpace Admin (2:52:40 PM): ok Ill look into it
Me (2:52:59 PM): Okay thanks

Nothing has happened to resolve this, just another reason why MySpace sucks, they can’t even get their act together.

Posted in General | Tags: , , , , ,